First, search this Knowledge Base to see if one of our articles can quickly explain how to solve your problem. Ensure the reward hasn't expired, and that you follow the steps to redeem your Reward whether you are an existing DailyPay user or you have never used DailyPay at your current job before.
If you are still having trouble, you can reach out to DailyPay’s support team. You can contact our team by emailing support@dailypay.com, using the chat feature in the Help section of the app or website, or calling DailyPay support. Please detail to our support team the steps you have taken to attempt to redeem your DailyPay Reward, and have the email indicating you have been issued the award handy for reference.