Your Available Balance is a portion of your earned wages. Please note that your Available Balance will never represent 100% of your earnings due to a number of factors such as taxes, when hours are reported, and other payroll deductions. Our computers will automatically compute your advance rate - the percentage of earned wages made available to you - and it cannot be negotiated. Not to worry though, you will always receive your full paycheck minus anything you’ve received early from us on your normal payday!
Please note that for new clients, our computers will set a conservative advance rate, meaning your Available Balance might seem lower than expected at first. Once our computers get to know you better after a couple of weeks of payment history, our computer will set the appropriate rate for you.
Last thing to note is your employer does not have control over your Available Balance. We’d be happy to answer any further questions you might have about your Available Balance at firstname.lastname@example.org.
You may always check your Available Balance by texting ‘Balance’ to 66867.
You may also subscribe to Balance Alert emails or text messages to be automatically notified when your Available Balance updates. To do so, please log into your account and click on Account Settings option in the drop down on the right hand side. Once you are in Account Settings, navigate down to ‘Notification Preferences’ section and turn on notification “Text me when my balance goes up”/”Email me when my balance goes up”. Once you have enabled notifications, you will receive automated updates.